Uncover the potential of a connected and hyper-personalized customer experience
We help you understand, design, navigate and deliver an effortless, on-demand and intuitive customer experience across channels, bringing you closer to your customer. Through our industry leading CX benchmarking, advisory and customer engagement platforms, we are able to create dynamic customer experience ecosystems built for purpose, delivering value throughout your customer journey. We understand through data management and CX analytics, personalize CX loyalty with CRM and eCommerce marketplaces, engage through omnichannel and leading cloud contact centre platforms, automate with AI intelligence, and accelerate with managed services capability and performance optimization… securely designed with your customer at the centre.
Our products and services
Customer Experience Advisory Services
Deliver business value through improved customer experiences.
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Customer Experience Technology
Create differentiated and customer-driven experiences across your organizational touchpoints.
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Managed Customer Experience Services
Create exceptional customer experiences through contact center evolvement and by capturing the advantages of next-generation technologies.
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Digital Transformation Consulting Services
Harness new ways of working through better-enabled technology, processes and systems.
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Technical Services
Extensive experience and skills to support your digital transformation; design, deploy, and resource your ICT environment.
Read moreLatest thinking
Together we do great things
Empowering and delighting customers with an omnichannel contact center
Watch the videoFor one of Japan’s highest-quality contact centers, automatic AI response is an additional strength
Read moreWhy choose NTT?
Breadth of expertise
Trusted by 75% of Fortune 100 companies, unrivalled cloud, systems integration and managed services expertise.
Outcome driven
Solutions deployed to enable over 7 billion customer interactions annually.
Seasoned professionals
10 years delivering ‘as-a-service' contact center solutions.
Global strategic partnerships
Highest levels of certifications with the industry’s leading technology partners.
