Reduce support overheads and complexity
Our SecureCall service provides you with access to a team of security experts, who work as a natural extension of your technical support team. This provides you with a single point of contact across your multiple security technologies enabling rapid resolution of all security incidents. Leveraging international best practice, we keep your security technologies up-to-date, maximizing the return on your technology investment.
Increase IT security efficiency and reduce support costs
Let us take responsibility for technical security support issues, including managing all vendor correspondence and providing arbitration on your behalf. This allows you to reduce the complexity of managing multiple security vendor technologies, each with unique contacts, processes, and escalation paths.
Optional services include:
Technical Account Manager, an experienced security expert who understands your business and your security infrastructure, who acts as an escalation point and arranges regular review calls with your internal team.
Our SecureHands service provides a remote, flexible and modular approach to everyday tasks needed to maintain operational readiness of your security technologies throughout their lifecycle.
- Updates and Configuration Changes delivers remote technical assistance for minor software updates, configuration changes, and support for end-of-life security technologies.
- Security Assessment Scan reports on the vulnerabilities based on an external, unauthenticated scan of your perimeter IP addresses.
- Security Technology Training provides remote training on issues such as troubleshooting, configuration, upgrades, and admin tasks.
- Technical Baseline Assessment provides a comprehensive health check of your company’s firewalls, web proxies, remote access devices, and application delivery controller (ADC) giving you visibility into your security performance.
Reduced overheads: We monitor all vendor correspondence and only pass on validated technical information.
Keep ahead of threats: Our regular technical bulletins provide timely information on patches, software upgrades, and important technical advisories.
Reduced complexity: We take ownership of technical issues, arbitrating between vendors to resolve any issues where multiple technologies are used.