Terms and conditions

Please read carefully: Dimension Data, NTT Communications and NTT Security are now part of the NTT Ltd Group of companies. The terms and conditions for some of the Dimension Data, NTT Communications and NTT Security service and product offerings are located on this webpage. When these are referenced in specific agreements and order forms, these documents together with any related Service Descriptions form the basis of your contractual relationship with us. Please take the time to read them. Prior versions of the terms and conditions and related documents are not displayed on this webpage. Please contact your NTT representative for prior versions.

Cloud

Virtual Private Cloud (VPC) terms of service
Service level terms
Acceptable use policy
Third-party software terms and third-party terms
OpSource cloud terms of services (If you signed up for Cloud Services at the opsource.net website prior to November 12, 2013, these terms govern your use.)
Rate card

Americas

NTT America Solutions

These are the terms and conditions that govern the sale of all products and services by NTT America Solutions:

APAC

Acceptable Use Policies

Acceptable Use Policy - HKNet

Acceptable Use Policy - NTT Com Asia

Terms and conditions

NTT Com Asia Tariff

NTT Com Asia Tariff

Australia

Supply

Standard terms and conditions of supply (quotations)

These are the terms and conditions used for the supply of hardware and software, routine services and security services as quoted by NTT.
Standard terms and conditions of supply (Statements of Work)

These are the standard terms and conditions of supply forming part of a statement of work.
Intellectual property license terms

These are the terms and conditions upon which NTT will license the use of its intellectual property.
Terms and conditions of supply for AUPP Installation Service

These are the terms and conditions applicable to the Pre-Priced installation service of eligible products.
Standard terms and conditions (staff Augmentation)

These are the terms and conditions for the supply of personnel where the client is responsible for direction and outcomes.
Purchase Orders for Goods from NTT ICT

These are the terms and conditions applicable to purchase orders when purchasing HPE or Oracle Goods.
NTT ICT Purchase Orders for non-complex Professional Services

These are the terms and conditions applicable to purchase orders when purchasing non-complex PS associated with a Goods purchase from NTT ICT

Managed Services

This applies to all Managed Service Agreements which relate to any MSxx service. It will be necessary for all clients to execute a formal contract for any of these services before the services commence. If you have not received a draft contract, please contact your NTT account manager.
Voice services Acceptable Use Policy

This is the Acceptable Use Policy that applies to the provision of Voice Services.
Mid-Market Managed Service Master Agreement

These are the terms and conditions that apply in relation to the Private Cloud Data Centre, Co-Location Data Centre, SD Wan, or Network service offerings.

Support

Uptime® Hardware Maintenance

These are the terms and conditions for NTT’s Uptime® hardware maintenance service applicable to contracts entered into before 11 July 2017
Uptime® v4 Hardware Maintenance

These are the terms and conditions for NTT’s Uptime® v4 hardware maintenance service applicable to contracts entered on and after 11 July 2017.

Uptime® Special Conditions

These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to certain products or brands of product:

Uptime® Optional Support Services

This document sets out the scope of optional support services and the terms and conditions under which they are supplied

Uptime® – Standard Service Desk Integration – Special Conditions

These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to the Service Desk Integration option

Uptime® – IT Support Assessment – Special Conditions

These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to the Support Assessment option

Uptime® Version 4 Proactive Support Services: Optional Service Elements

These documents set out the details for each of the Proactive Support Services which have been selected for inclusion in the Service.

Uptime® Version 4 Service Entitlements

This document sets out, effective 9 October 2017, a list of the Uptime Version® 3 to Version 4 entitlement mapping and code conventions for Uptime® Service Levels.

Uptime® Technology Lifecycle Management Services Appendix

This document sets out the scope and terms for the TLMA option.

Cisco Systems Inc – SMARTnet and SMARTnet On-site Services

This document describes Cisco’s SMARTnet and SMARTnet Onsite Services.

Additional Charge Services

These are the terms and conditions for supply of services delivered under, but beyond the scope of a maintenance agreement.

Purchasing

NTT Purchase Orders for Products and Services

These are the terms and conditions applicable to purchase orders provided by NTT Australia when purchasing products and services.

Europe