Software-defined Infrastructure (SDI) Lifecycle Services
Capture the full benefit of your software-defined infrastructure investment
Increase return on investment, reduce operational complexity and improve governance and security posture
New business demands are driving the need for software-defined infrastructure (SDI) to support applications, innovation and agility. SDI should allow organizations to optimize their IT operations, increase efficiency and improve infrastructure availability while reducing costs. However, few organizations are truly experiencing these benefits due to a lack of the technical skills and expertise, resulting in low adoption of programmable infrastructure functionality. Our SDI Services support multi-vendor, software-defined, programmable infrastructure investments ensuring business demands are met and our strategically designed adoption success plays will assist in realizing the full capabilities of SDI.
Helping organizations maximize their infrastructure investments
We offer four progressing service offers with optional add-on services, allowing you the flexibility to closely align our services with your business requirements.
- Lifecycle Management (Offer 1) – easy and flexible asset lifecycle management
Simplifies lifecycle management across vendors to make sure equipment is running the latest software to meet compliance, by providing a consolidated view of your license estate through our Digital Wallet. - Policy Deployment & Compliance (Offer 2) – faster onboarding and deployment
Delivery of consistent multi-vendor technical services for network redesign and deployment, helping you gain control of your software-defined infrastructure investments with ongoing feature reviews and activation services. - Assurance and Operational Support (Offer 3) – improved operational KPIs
Offloads operational management tasks from in-house staff including proactive monitoring, change management for patch lifecycle management, problem management with root cause analysis, and recommendations and compliance management by leveraging the digital intelligence, automation and orchestration delivered through our service platform. - Business Outcome Management (Offer 4) – optimized business outcomes
Enables continuous and ongoing operational improvement in multi-vendor lifecycle management by providing recommendations to optimize purchases and improve compliance and performance based on NTT best practices.
SDI Services includes a Digital Wallet, accessed through Manage Centre providing full visibility of multivendor software licenses, usage and assurance status, giving insight to purchasing and renewal decisions, and enabling smart licensing for on-premise and subscription software. Our Digital Intelligence capabilities provide rapid diagnostics, proactive notifications and predictive insights to accelerate resolution and improve decision making. Our Adoption Dashboard enables strategically positioned adoption services based on specified triggers to increase the usage of features and capabilities and in turn deliver business value while increasing the return on investment of SDI.
Why choose NTT?
Industry recognition
Winner of 2018 Technology Services Industry Association TSIA STAR award for Transformation of Support Services.
Zero-touch automation
71% of events are automated requiring no manual intervention.
Deep experience
Supporting 6 million assets within 6,000 clients across six continents.
Globally awarded
2018 ABSL Diamond award received for Business Innovation in Global Delivery Center (GDC) Prague.
