Proactive Support Services for business continuity

Keep your infrastructure running through uncertain times with fast, remote service delivery

Supporting you through challenging times

We understand the COVID-19 pandemic has forced your organization to rapidly adapt to new ways of working. Restricted onsite visits means you require increased remote and virtual support from us to keep your infrastructure running. We’ve created a tailored package of services to support you through this challenging period. Our Proactive Support Services help you transition to remote and virtual working, cater for less onsite engineering visits, all while maintaining the great experience you expect from us.

Proactive Support Services - Pandemic package

Support your organization’s digital transformation and reduce operational workload with our five targeted Proactive Services:

Availability and Capacity Monitoring and Reporting

Remotely monitor your assets to minimize downtime risk and performance degradation, and provide insight to better support asset lifecycle management.

Configuration Archive

Our Platform Capabilities allow remote backups and remote storage of configurations, accelerating mean time to repair by quickly retrieving stored configurations for replacement assets.

Annual Version Upgrade

Implement an annual project to plan, schedule, and control updating of your IT operating systems and asset configurations proactively. All delivered remotely via our Remote Shared Services.

MACD

Fulfil requests, relieving your staff of routine functions. Leveraging our Remote Shared Service and Platform Capabilities, we help accelerate your change process and reduce human error.

Third Party Support

Our Remote Shared Services coordinate incident-related activities and provide technical incident management. This simplifies and improves your overall service management process for assets under a third-party support contract.

Latest thinking

Great practices to manage your multicloud environment

CIOs must have a clear picture of business objectives, constraints and deliverables.

Onsite Alerting Uptime Services

For organizations who require combination onsite labour and/or parts in addition to remote support providing a complete onsite solution for either hardware or software assets.