Proactive Support Services

Improve performance and free up your limited resources

Our Proactive Support Services reduce the complexity of your IT operations and increase your operational effectiveness. We proactively handle many of your standard IT processes, freeing up valuable staff and management time to devote to innovation. Take advantage of our modular services, giving you the flexibility and support you need, while reducing your total operating costs.

Our Proactive Support Services

Annual Version Updates

Improve version control and reduce risk with a managed annual update process.

Asset Tracking and Analytics

Advanced insights to help you take control of your Cisco estate.

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Availability and Capacity Monitoring

Monitor the the performance of your ICT infrastructure, improve asset lifecycle management, and reduce downtime.

Configuration Archive

Reduce risk, repair time, and errors with configuration backups.

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IT Integration Services

Close the gap between your IT team, your vendors, and your service providers.

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Move, Add, Change, Delete

Simplify and accelerate your change control and fulfillment processes.

Proactive Problem Support

Improve ICT operations and infrastructure availability through proactive problem identification and root cause analysis.

Service Delivery Assurance

Gain an advantage with optimized service delivery and continuous improvement.

Technical Account Management

Ensure that your ICT environment runs smoothly, efficiently, and productively.

Third Party Support

Multivendor support with a single point of contact.

Proactive Support Services for Unified Collaboration

Maximize availability and improve performance in your collaboration environment.

The evolution of IT support services in the digital era

Results of IDC’s findings on evolving service requirements and how these needs can be met with our Support Services.

Manage Centre

24/7 data-driven insight and reporting for NTT managed and support services clients.

The hidden costs of IT support

Why do the costs of support fall outside most individual OEM vendor support offerings?

Buy best-of-breed: for support, as you do for equipment

Explore the issues in choosing the right kind of support partner.

Why choose NTT?

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Breadth of support

Support over 47 technologies in 14 local languages worldwide.

Deep experience

Supporting 6 million assets within 6,000 clients across five continents.

Industry recognition

2018 TSIA STAR award for Transformation of our Support Services for delivering data-driven, client-centric support services.

Global service delivery

Globally integrated service delivery model operating to ITIL standards, delivers consistent service wherever you operate.

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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