Automate your IT processes with service integration
Streamlining and simplifying IT workflows, and removing manual processes through service integration, is a key focus for most IT teams. Service Integration allows you to reduce operational costs while providing automatic transmission of new incidents, problems, changes, and service requests from your service desk application to our IT Service management system. This gives you a real-time view of status updates from within your service desk application. You can also use our integration service to create an ecosystem of vendors and service providers.
Improve efficiency and simplify ICT administration
Eliminate manual processes, simplify administration and save time
With service integration you can eliminate manual processes, such as phone calls or rekeying information. Information from your own service desk ticketing system is routed seamlessly to our system. Likewise, updates from our system automatically will reflect in yours. These automated workflows ensure that the Mean Time to Repair is reduced and SLA monitoring is simplified.
Build cross-vendor collaboration and drive productivity
Bring your technology vendors and service providers together, improving collaboration across your supplier ecosystem. This will allow you to save on administration time and improve operational efficiency.
As part of the onboarding of this service we provide:
- collaborative workshops to build workflows and map specifications
- configuration and testing to secure connectivity
- user and functional acceptance testing
- a dedicated project manager throughout the implementation process
As part of our Proactive Support Services portfolio, the Service Integration offer accelerates your IT optimization journey and ensures that your technology delivers all it can.