Proactive Support Services for Unified Communications spans the core applications within a Cisco and Avaya unified communications environment, including Cisco Unified Communications Manager, Cisco Unified Presence, Cisco Unity Connection, Avaya Aura Communication Manager, Avaya Aura System Manager and Avaya Aura Session Manager.
Our Service includes:
Proactive Support Services for Unified collaboration includes four core service elements. There are also six further optional service elements to choose from.
- Availability and capacity monitoring
Observes the performance of your ICT infrastructure and alerts you of any potential performance risks. This improves availability and operations by providing you with insights, through better monitoring and reporting. It supplies you with the intelligence needed to improve your IT asset lifecycle management processes.
Automates the configuration backup process, including network configuration. The service means that you don’t need to reconfigure a system or device from scratch, or deal with the errors this can cause. With access to an archive of your latest configurations you can ensure faster repair times and minimize security and compliance risks.
- Proactive problem support
Enables you to stay ahead of issues through proactive problem identification, root cause analysis and solution definition. We can help you reduce network downtime, improve infrastructure performance and accelerate incident prevention.
Allows you to use our team to proactively plan, schedule and control operating system updates and asset configurations.
In addition to your core Cisco and Avaya Unified Communications applications, we also provide optional Proactive Support Services across a wide range of collaboration vendors and technologies. Our Services enable you to simplify your processes by engaging a single partner for your entire ecosystem, saving you time and money.
We help you to:
- improve availability and reduce security risks
- minimize downtime risks and accelerate repair time
- access up-to-date asset inventory
- access technology and service experts
- explore enhanced, automated service management tools
- access multivendor and multitechnology service aggregation
We offer a globally-integrated service delivery model with services delivered when and how you need them.
We use a two-tier delivery model, enabling us to organize specialized resources centrally – ensuring the quickest response – and deploy local resources to give you the best possible service experience.