Optimize your customer experience strategy for ultra-connected experiences
Make each engagement a great experience. Access agile, high-performing CX Services and solutions to realize your digital business strategies. Allow us to design, integrate and manage your entire CX ecosystem, utilizing best-in-class cloud, hosted, on-premise and hybrid platforms. This simplifies management operations and ensures end-to-end security of your data. Use our services to help you exploit the potential of omnichannel customer journey management applications, robotic process automation, and AI.
Our Managed Customer Experience Services
Our CX Consulting Advisory Services support the needs of your digital business, transforming customer experience across all channels. We design our services to optimize application performance and availability, ensuring you gain maximum benefit from your investments, such as AI and robotics.
Benefit from full lifecycle service management, from migration to onboarding. We help you identify the optimum service solution to achieve your strategic business outcomes. Our expert teams integrate multivendor consumption and deployment models, providing choice and customization of on-premise, cloud, or hybrid services. We then plan and implement the migration of workloads to optimize efficiencies. This provides the end-to-end management needed to guarantee security of your data and performance of your CX solution.
Our tools and processes monitor and manage multivendor platform and application SLAs. This gives you consistent availability and resilience, underpinned by data-driven governance and management analytics.
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Industry leadership
Over 700 CX managed service clients – over 100,000 seats deployed globally.
Trusted advisor
Consulting-led CX managed service design, based on market leading practices.
Proven expertise
Over 7,000 skilled resources delivering bespoke CX solutions globally.
Global partner ecosystem
Long-term strategic relationships and commitment to the highest levels of tier one vendor certification.
