Predictive, personalized and automated customer engagements

Customers have become more digitally connected and have developed much higher channel engagement expectations, insisting each interaction is hyper-personalized and organizations are able to respond to their needs efficiently and effectively on first contact. Real-time and personalized engagements require organizations to effectively leverage their big data. With our AI, machine learning and robotic process automation easily integrating into CRM systems, we’re able to help organizations keep their customers satisfied by predicting intent and proactively addressing issues.

Our products and services

Why choose NTT?

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Breadth of expertise

Trusted by 75% of Fortune 100 companies, unrivalled cloud, systems integration and managed services expertise.

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Outcome driven

Solutions deployed to enable over 7 billion customer interactions annually.

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Seasoned professionals

10 years delivering ‘as-a-service' contact center solutions.

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Global strategic partnerships

Highest levels of certifications with the industry’s leading technology partners.