Uptime Maintenance Support Services
Ensuring infrastructure availability – 24/7 and worldwide
Worldwide multivendor ICT support
Our Uptime Service Maintenance Plans increase your hybrid IT infrastructure availability while controlling costs and risk. We provide a quality, end-to-end client experience that minimizes complexity and enhances the return on your IT investments. Our Uptime Service Management Platform, and the deep technical skills in our Global Delivery Centers, will allow you to improve your operational effectiveness and achieve your business outcomes. With many coverage options, you can deliver the right level of support by device, technology, and location.
Enhance infrastructure availability and contain cost
Our Uptime Service Maintenance Plans help you achieve a balance between the cost of supporting vital ICT infrastructure – including networking, security, collaboration, and telephony systems – and the risk posed by downtime.
Uptime Service Maintenance Plans:
- Remote support offers 24/7 support remotely with incident response in 30 minutes.
- Parts Only is a cost-effective plan that delivers 24/7 remote support and parts onsite. If the incident isn’t resolved remotely, we deliver parts based on your choice of coverage: 24/7 with parts delivery in four hours; business hours with parts delivery in four hours; or business hours with parts delivery the next business day.
- Onsite is for hardware and software infrastructure, providing incident response within 15 minutes. You can choose onsite coverage of 24/7 with the engineer and parts onsite within four hours; business hours with the engineer and parts onsite within four hours; or business hours with the engineer and parts onsite the next business day when incidents can’t be resolved remotely.
- Mission Critical support is for hardware and software and includes fast-track access to our senior engineers and onsite engineer, and part support within two hours when needed.
With our Uptime Support Services, we’re able to proactively identify problems, reducing the number of incidents. Our omnichannel communications platform gives you access to our skilled engineers as and when you need them. Enjoy peace of mind with near real-time visibility into the health and status of your IT estate, providing you with better insights into your operations through Manage Center.