Uptime Support Services
Increase your infrastructure availability while controlling your costs
Support your networking, security, collaboration, and telephony infrastructure and minimize risk
Our Uptime Service Plans increase your infrastructure availability while controlling costs and risk. We provide a quality, end-to-end client experience that accelerates your time to value and delivers faster response and remediation when there’s a problem. Our Service Plans offer many coverage options so you can deliver the right level of support by device, technology, and location.
Our Uptime Service Plans
We offer a number of Uptime Service Plans with progressive levels of coverage, allowing you to tailor support to meet your unique needs worldwide, across IT assets, including collaboration, network, telephony, and data center technology. You can add our modular Proactive Support Services to any of our Uptime Service Plans to simplify operations management, save administration time, and proactively reduce the number of service incidents.
Uptime Service Plans:
- Remote support offers 24/7 support remotely with incident response in 30 minutes.
- Parts Only is a cost-effective plan that delivers 24/7 remote support and parts onsite. If the incident isn’t resolved remotely, we deliver parts based on your choice of coverage: 24/7 with parts delivery in four hours; business hours with parts delivery in four hours; or business hours with parts delivery the next business day.
- Onsite is for hardware and software infrastructure, providing incident response within 15 minutes. You can choose onsite coverage of 24/7 with the engineer and parts onsite within four hours; business hours with the engineer and parts onsite within four hours; or business hours with the engineer and parts onsite the next business day when incidents cannot be resolved remotely.
- Mission Critical support is for hardware and software and includes fast-track access to our senior engineers and onsite engineer, and part support within two hours when needed. With Mission Critical, we provide availability and capacity monitoring and configuration archiving and reporting to accelerate resolution time. We notify you in advance of any events that could impact your capacity or performance based on agreed upon thresholds.
SecureCall: Provides remote support through a single point of contact 24/7 across multiple security technologies, enabling swift resolution.
ICT Maintenance Support (Help Desk): A multilingual Help Desk service that provides a centralized inquiry reception for IT inquires such as operation procedures of a PC or an application. Inquires can be received either from the IT department or the end user.
We’re investing in growing our portfolio of great content.
Clicking below will display content from any of the 28 remarkable brands coming together as NTT.
Do you have the 11 core capabilities of a transformative IT operations strategy?
A now-to-future IT operations strategy requires these 11 core capabilities.
Is it time to ask your vendors these 21 tough questions?
If you want to simplify support and get better performance from your infrastructure at lower cost, ask your vendors these questions about their support plans.