Third Party Support
Multivendor support with a single point of contact
Simplify and improve multivendor support
We provide you with a single point of contact to support your multivendor environment. By coordinating incident response and providing technical incident management we help you to improve your incident management process. Once we are notified of the incident, we manage all aspects until restoration is achieved. Our end-to-end approach to incident management allows us to minimize downtime and maximize value.
A single support contact for your ICT estate
Improve and simplify technical incident management
We coordinate service incident resolution across your multivendor environment, from initial notification to final resolution.
Third Party Incident Coordination means that you no longer need to worry about the coordination and management of third-party maintenance providers. We establish who needs to resolve the incident and ensure that it’s rectified to your satisfaction.
Technical Incident Management gives you control of your incident management support process through a single point of contact. With Technical Incident Management, we work remotely to correct the problem and leverage your existing maintenance contracts with third parties for onsite support.
With our services:
- We give you access to our in-depth technical expertise to identify faults, discover solutions, and ensure incident resolution.
- We provide one operational support model across geographies and vendors with a single point of contact.
- We simplify your incident management response across multiple vendors, technologies and contracts, allowing you to free up scarce technical resources.