Service Delivery Assurance
Gain an advantage with optimized service delivery and continuous improvement
Overall service performance
With Service Delivery Assurance, we provide you with a Service Delivery advocate to help you take advantage of opportunities, optimize when needed, and look for ways to reduce costs. They are tasked with ensuring governance and control across the service entitlements, processes, and systems you have under contract with us. This includes transition, operation, account governance, and continuous service improvement.
Optimize service delivery and ICT governance
Your service delivery manager ensures that your interests are taken care of, by managing the services relationship, establishing the governance structure, running service management review meetings, and establishing processes and documentation.
Their objectives are to:
- maintain and improve service delivery, ensuring service levels and contractual commitments are adhered to
- establish systems to measure and report on service levels
- create a single communication channel
- ensure you have a clear escalation channel and a trusted partner within our organization