Managed Collaboration Services
Managed services for your collaboration environment
Maximize your collaboration investment
Managed Collaboration Services (MCS) provides you with a single managed service covering your Cisco and Microsoft collaboration environments, as well as other collaboration technologies. We offer monitoring and operations of the environment across any deployment model, including: public or private cloud, hosted, on-premises and hybrid. We ensure that the solution is designed to support your business needs and meets user expectations. With the day-to-day administration taken care of you can focus on strategic business initiatives.
End-to-end management of your collaboration environment
Designed to help you maximize your collaboration investment
We bring together technologies from leading collaboration vendors and deliver an integrated suite of communication and collaboration tools, including: unified communications and collaboration; unified team collaboration, and unified conferencing.
Transition over to the digital workplace
With a full set of services, we can help you move from your as-is state all the way through to the to-be state. This includes the planning, design and migration of your environment(s) or taking over your existing environment. With our extensive expertise we can help you transition to new, more agile platforms, enabling you to meet user demands for the latest collaboration tools.
Gain maximum business advantage from new technologies
We ensure that you are kept up to date with the latest software and other developments, so you are able to make use of the latest features. With our access to skills and our scale we can manage your operations more cost-effectively and with a higher quality of service than in house resources. This results in a better-managed environment, so you’re free to focus on strategic business initiatives and digital transformation.
Deliver a great user experience
We minimize the risk of downtime through proactive monitoring and remediation tools. This ensures maximum service availability, with rapid resolution of availability and quality issues.
Access to skilled resources
By outsourcing your routine technology management responsibilities to us, we’ll ensure optimal application performance and a positive user experience through our depth of skills. With our trained and certified engineers across multiple vendor technologies and locations we can address any skills gap issues. Our industry-leading tools and managed platforms are also ready to use and come as part of the service.