Terms and conditions
Please read carefully: Dimension Data, NTT Communications and NTT Security are now part of the NTT Ltd Group of companies. The terms and conditions for some of the Dimension Data, NTT Communications and NTT Security service and product offerings are located on this webpage. When these are referenced in specific agreements and order forms, these documents together with any related Service Descriptions form the basis of your contractual relationship with us. Please take the time to read them. Prior versions of the terms and conditions and related documents are not displayed on this webpage. Please contact your NTT representative for prior versions.
NTT America Solutions
These are the terms and conditions that govern the sale of all products and services by NTT America Solutions:
- Terms and conditions - Brazil
- Terms and conditions - Canada
- Terms and conditions - Chile
- Terms and conditions - Mexico
- Terms and conditions - US
- Terms and conditions - Use of WiFi service
NTT Cloud (CaaS) Terms of Service
These terms describe the terms and conditions applicable to NTT’s provision and client’s use of the Private / Public
- Private CaaS terms of service – US and Canada
- On-Site Private MCP terms (Exhibit B) – English
- Public CaaS terms of service – Brazil
- Service levels for Public CaaS – English
- Managed Hosting terms of service – US and Canada
- Service level for Managed Hosting – English
- Cloud Service for Cisco (CSfC) terms of service – English
- Enterprise Mobility as a Service (EMaaS) terms of service – English
- Americas Cloud Services for Oracle (CSfO) terms of service
- Americas Cloud Services for Oracle (CSfO) SLA
- Standard terms and conditions of supply (quotations)
These are the terms and conditions used for the supply of hardware and software, routine services and security services as quoted by Dimension Data.
- Standard terms and conditions of supply (Statements of Work)
These are the standard terms and conditions of supply forming part of a statement of work.
- Intellectual property license terms
These are the terms and conditions upon which Dimension Data will license the use of its intellectual property.
- Terms and conditions of supply for AUPP Installation Service
These are the terms and conditions applicable to the Pre-Priced installation service of eligible products.
- Standard terms and conditions (staff Augmentation)
These are the terms and conditions for the supply of personnel where the client is responsible for direction and outcomes.
- This applies to all Managed Service Agreements which relate to any MSxx service. It will be necessary for all clients to execute a formal contract for any of these services before the services commence. If you have not received a draft contract, please contact your Dimension Data account manager.
- Voice services Acceptable Use Policy
This is the Acceptable Use Policy that applies to the provision of Voice Services.
- Uptime® Hardware Maintenance
These are the terms and conditions for Dimension Data’s Uptime® hardware maintenance service applicable to contracts entered into before 11 July 2017
- Uptime® v4 Hardware Maintenance
These are the terms and conditions for Dimension Data’s Uptime® v4 hardware maintenance service applicable to contracts entered on and after 11 July 2017.
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to certain products or brands of product:
Uptime® Optional Support Services
This document sets out the scope of optional support services and the terms and conditions under which they are supplied.
Uptime® – Standard Service Desk Integration – Special Conditions
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to the Service Desk Integration option
Uptime® – IT Support Assessment – Special Conditions
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to the Support Assessment option
Uptime® Version 4 Proactive Support Services: Optional Service Elements
These documents set out the details for each of the Proactive Support Services which have been selected for inclusion in the Service.
Uptime® Version 4 Service Entitlements
This document sets out, effective 9 October 2017, a list of the Uptime Version® 3 to Version 4 entitlement mapping and code conventions for Uptime® Service Levels.
Uptime® Technology Lifecycle Management Services Appendix
This document sets out the scope and terms for the TLMA option.
Cisco Systems Inc – SMARTnet and SMARTnet On-site Services
This document describes Cisco’s SMARTnet and SMARTnet Onsite Services.
Additional Charge Services
These are the terms and conditions for supply of services delivered under, but beyond the scope of a maintenance agreement.
- NTT Purchase Orders for Products and Services
These are the terms and conditions applicable to purchase orders provided by NTT Australia when purchasing products and services.
NTT Austria GmbH
- AGB Allgemein | Terms and Conditions General
- AGB Installation | Terms and Conditions Installation
- AGB Serviceleistungen | Terms and Conditions Services
- Einkaufsbedingungen | Purchasing Conditions
- FEEI Lieferbedingungen | FEEI Delivery Terms
- FEEI Softwarebedingungen | FEEI Software Terms
NTT Czech Republic s.r.o.
- Všeobecné obchodní podmínky pro dodávky zařízení a související služby (projekty) | General terms and conditions for deliveries of equipment and related services (projects)
- Všeobecné obchodní podmínky pro poskytování servisních služeb | General terms and conditions for the provision of maintenance service
- Všeobecné obchodní podmínky pro prodej zboží | General Terms and Conditions for the Sale of Goods
NTT Germany AG & Co. KG
- Allgemeine Verkaufs- und Lieferbedingungen | General terms of sale & delivery
- Geschäftsbedingungen für Service an Kommunikations- und Datensystemen sowie an sonstigen Systemen | General terms and conditions for the recurrent provision of services
- Geschäftsbedingungen für Serviceauftrag | General terms and conditions for the provision of services