Terms and conditions

Please read carefully: Dimension Data, NTT Communications and NTT Security are now part of the NTT Ltd Group of companies. The terms and conditions for some of the Dimension Data, NTT Communications and NTT Security service and product offerings are located on this webpage. When these are referenced in specific agreements and order forms, these documents together with any related Service Descriptions form the basis of your contractual relationship with us. Please take the time to read them. Prior versions of the terms and conditions and related documents are not displayed on this webpage. Please contact your NTT representative for prior versions.

Cloud

  1. Virtual Private Cloud (VPC) terms of service
  2. Service level terms
  3. Acceptable use policy
  4. Third-party software terms and third-party terms
  5. OpSource cloud terms of services (If you signed up for Cloud Services at the opsource.net website prior to November 12, 2013, these terms govern your use.)
  6. Rate card

Americas

Australia

Supply

Managed Services

  • This applies to all Managed Service Agreements which relate to any MSxx service. It will be necessary for all clients to execute a formal contract for any of these services before the services commence. If you have not received a draft contract, please contact your NTT account manager.
  • Voice services Acceptable Use Policy
    This is the Acceptable Use Policy that applies to the provision of Voice Services.      
  • Mid-Market Managed Service Master Agreement
    These are the terms and conditions that apply in relation to the Private Cloud Data Centre, Co-Location Data Centre, SD Wan, or Network service offerings.

Support

  • Uptime® Hardware Maintenance
    These are the terms and conditions for NTT’s Uptime® hardware maintenance service applicable to contracts entered into before 11 July 2017
  • Uptime® v4 Hardware Maintenance
    These are the terms and conditions for NTT’s Uptime® v4 hardware maintenance service applicable to contracts entered on and after 11 July 2017.
Uptime® Special Conditions
These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to certain products or brands of product:

Uptime® Optional Support Services
This document sets out the scope of optional support services and the terms and conditions under which they are supplied.

Uptime® – Standard Service Desk Integration – Special Conditions
These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to the Service Desk Integration option

Uptime® – IT Support Assessment – Special Conditions
These are the special conditions for NTT’s Uptime® hardware maintenance service that will apply to the Support Assessment option

Uptime® Version 4 Proactive Support Services: Optional Service Elements
These documents set out the details for each of the Proactive Support Services which have been selected for inclusion in the Service.

Uptime® Version 4 Service Entitlements
This document sets out, effective 9 October 2017, a list of the Uptime Version® 3 to Version 4 entitlement mapping and code conventions for Uptime® Service Levels.

Uptime®  Technology Lifecycle Management Services Appendix
This document sets out the scope and terms for the  TLMA option.

Cisco Systems  Inc –  SMARTnet and  SMARTnet On-site Services
This document describes Cisco’s  SMARTnet and  SMARTnet Onsite Services.

Additional Charge Services
These are the terms and conditions for supply of services delivered under, but beyond the scope of a maintenance agreement.

Purchasing

Europe

Austria

NTT Austria GmbH

  1. AGB Allgemein   |   Terms and Conditions General
  2. AGB Installation   |   Terms and Conditions Installation
  3. AGB Serviceleistungen   |   Terms and Conditions Services
  4. Einkaufsbedingungen   |   Purchasing Conditions
  5. FEEI Lieferbedingungen   |   FEEI Delivery Terms
  6. FEEI Softwarebedingungen   |   FEEI Software Terms

Czech Republic

NTT Czech Republic s.r.o.

  1. Všeobecné obchodní podmínky pro dodávky zařízení a související služby (projekty) | General terms and conditions for deliveries of equipment and related services (projects)
  2. Všeobecné obchodní podmínky pro poskytování servisních služeb | General terms and conditions for the provision of maintenance service
  3. Všeobecné obchodní podmínky pro prodej zboží | General Terms and Conditions for the Sale of Goods

Germany

NTT Germany AG & Co. KG

  1. Allgemeine Verkaufs- und Lieferbedingungen   |   General terms of sale & delivery
  2. Cookie policy eStore
  3. Datenschutzhinweise eStore   |   Privacy statement for NTT eStore
  4. eStore Loeschung eines accounts
  5. Geschäftsbedingungen für Service an Kommunikations- und Datensystemen sowie an sonstigen Systemen   |   General terms and conditions for the recurrent provision of services
  6. Geschäftsbedingungen für Serviceauftrag   |   General terms and conditions for the provision of services
  7. Nutzungsbedingungen eStore   |   Terms and conditions for use of NTT eStore

Luxembourg

  1. Terms and conditions: Uptime Services
  2. General terms and conditions

Hungary

  1. General Terms and Conditions