Empowering frontline workers to work effectively with Private 5G

by Nadeem Ahmad

30 July 2021

Woman with AR glasses
The concept of ‘remote vision’ technology may sound futuristic, but it’s become an important reality within many industry verticals thanks to private 5G performance attributes that enhance the experience of augmented reality (AR) wearable devices offering hands-free remote collaboration and visual assistant tools. By clipping these types of wearable computers to a field technician’s hat or helmet, it provides the opportunity for remote users to see and hear exactly what the AR-enabled technician is doing in real-time.

5G Augmented reality The types of use-cases where this technology is useful within the enterprise are plentiful and include both indoor and outdoor settings. The benefit of this technology is that it provides remote viewing of locations that may be difficult to access, or where specialized expertise is required but it’s not cost-effective or feasible to send an expert to the physical location. Additionally, the ability to monitor the status and quality of frontline technician fieldwork can significantly improve productivity and helps to ensure that tasks are being completed properly and on time. Often, field technicians find themselves in situations where they’re not sure how to fix a problem or complete a task. The frontline assist service provides the necessary direct line of real-time audio and video support, reducing the number of return visits to complete a hands-free computing task.

These AR tools can easily connect to private LTE or 5G wireless by connecting the wearable computer to a USB or Wi-Fi tethered LTE/5G adapter. This greatly expands the connectivity options for the service, including the ability to deploy the platform on our Private 5G infrastructure.

Ensuring remote-vision stability

Because the platform requires the use of real-time streaming voice and video, network requirements including latency, jitter and packet error rate must be kept within strict parameters for proper operation. The last thing anyone wants is to begin relying on productivity-saving tools only to have them falter due to subpar Wi-Fi network performance in areas where deploying Wi-Fi is a challenge.

To protect against this, many organizations will look to us to provide the proper foundation for wireless connectivity. Businesses are discovering that to deploy a reliable remote vision platform, it requires a network that can deliver guaranteed coverage, reliability and performance. In many cases, standard Wi-Fi connectivity simply doesn’t cut it.

Our view is that a better alternative comes in the form of our private LTE or 5G wireless network, powered by its unique micro-slicing technology. This network requires fewer access points to be deployed, runs on a wireless spectrum that provides superior coverage in a variety of indoor and outdoor settings, and offers guaranteed performance for real-time audio and video data streams.

Our wireless administrators can configure the platform to identify the AR device’s voice and video traffic and place it into a dedicated Private 5G micro-slicing policy where latency, jitter and packet error rate performance requirements are assigned, prioritized and dynamically enforced. The result is a hands-free computing experience with augmented reality tools that works as intended wherever and whenever it’s needed.

To find out more, contact one of our Private 5G specialists today.

 


5G is the fifth generation of cellular wireless technology and the new standard for mobile communications. It offers lower latency, higher data-transfer speed, higher reliability – and more capacity to carry a larger number of connections – than previous standards. For more information on ‘the what and why’ around 5G, please read our review of 5G networking technology.

Private 5G networking will be a true enabler for business growth as it was designed to address various use cases across verticals, all within the same network, using the respective enhancements of that network.

Our Private 5G solution’s innovative, industrial-grade wireless network connects your onsite and remote teams and devices from the edge to the cloud. Empower your employees with the speed, control, security and complete coverage needed to transform your customer, digital and employee experience.

 

Nadeem Ahmad

Nadeem Ahmad

Senior Vice President, Technology Strategy, NTT Ltd.