Embrace the digital future
The way retail organizations operate is fundamentally changing driven by omnichannel, changing consumer behaviour and payment disruptors. With the emergence of cognitive computing, augmented and virtual reality, and drone technology, powered by cloud services for retail, we’re moving into a world of no-boundary retail, changing forever the way companies operate. We can help you take advantage of these new technologies, optimizing your innovation investment.
Providing a better customer experience
The challenges you face
With the emergence of multiple shopping channels, omnichannel is now mainstream. You need to provide shoppers with the opportunity to use whatever channel they choose when interacting with your organization. Consumers are demanding greater convenience and real-time, on-demand services, resulting in retailers changing the way they do business.
Significant innovation in both digital and offline payment methods are seeing a rapid move away from the traditional payment methods of cash and cards.
With our understanding of your industry, we can help you overcome these challenges
We’ll help you establish the suitability of your infrastructure determining it is sufficiently robust to deliver the shopping experience that customers expect.
Our consulting skills and IT expertise helps us understand your challenges, and design the best solution for you. Working together we’ll explore ways to reduce IT service costs while increasing the business value of IT in your organization.
We’ll help you to:
- use inventory tracking to better manage your supply chain
- enhance customer experience with omnichannel contact center solutions
- enrich in-store operations by connecting the digital and in-store journeys
- engage customers with dynamic product information using digital signage
- optimize store operations as you adopt IoT, enable dynamic pricing with digital price tags, and fridge monitoring
- upgrade the sophistication of point of sale applications