Overall service performance
With Service Delivery Assurance, we provide you with a Service Delivery advocate to help you take advantage of opportunities, optimize when needed, and look for ways to reduce costs. They are tasked with ensuring governance and control across the service entitlements, processes, and systems you have under contract with us. This includes transition, operation, account governance, and continuous service improvement.
Optimize service delivery and ICT governance
Your service delivery manager ensures that your interests are taken care of, by managing the services relationship, establishing the governance structure, running service management review meetings, and establishing processes and documentation.
Their objectives are to:
- maintain and improve service delivery, ensuring service levels and contractual commitments are adhered to
- establish systems to measure and report on service levels
- create a single communication channel
- ensure you have a clear escalation channel and a trusted partner within our organization
Why choose NTT?
Deep experience
Supporting 6 million assets, from 6,000 clients, across 5 continents.
Global support
Support over 47 technologies in 14 local languages worldwide.
Global service delivery
Globally integrated service delivery model operating to ITIL standards, delivers consistent service wherever you operate.
Industry recognition
2018 TSIA STAR award for Transformation of our Support Services for delivering data-driven, client-centric support services.
