Benchmark your CX operations against global best practices

The CX benchmarking comparison service offers you the opportunity to benchmark your CX operations and compare subsequent scores to industry and regional benchmarks and best practice. Providing insight into the current status of your CX operations and identifying opportunities for improvement and best practice adoption.

Benchmarking is fundamentally about learning, by comparison, identifying gaps in performance and adopting best practice techniques, that can be used to drive effective change in customer contact management.

Why choose NTT?

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Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

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Delivery expertise

We employ over 1,000 dedicated CX experts around the world and have over 8,000 people delivering bespoke outsourcing solutions.

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Respected

We have 23 years of experience as published experts: Global CX Benchmarking Report; and market citizens with 34 years of delivering thought leadership transformation and innovation.

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Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years of delivering contact center solutions as-a-service (CCaaS).

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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