Develop the capabilities to advance CX hyper-automation

A core element of CX strategy and operational delivery today is the use of Artificial Intelligence (AI) and robotics to automate transactions, increasing efficient interaction with customers. Our CX Automation Accelerator helps you understand the potential of automation and identify the best process and interaction candidates for development across your organization. Traditional technology procurement models are being challenged as organizations increasingly move to a consumption-based usage and alternative ownership models. We help you identify and review the best automation candidates to future proof operational optimization.

Why choose NTT?

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Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

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Delivery expertise

We employ over 1,000 dedicated CX experts around the world and have over 8,000 people delivering bespoke outsourcing solutions.

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Respected

We have 23 years as published experts: Global CX Benchmarking Report; and market citizens with 34 years of thought leadership transformation and innovation.

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Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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