Develop your future contact center capability

For many organizations today, the contact center still represents a core delivery channel for assisted and supported interactions. The Contact Center Development Model focuses on this function and helps you develop a transformation blueprint, ensuring that operations continue to remain relevant and deliver value within the changing organization.

Why choose NTT?

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Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

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Delivery expertise

We employ over 1,000 dedicated CX experts around the world and have over 8,000 people delivering bespoke outsourcing solutions.

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Respected

We have 23 years of experience as published experts: Global CX Benchmarking Report; and market citizens with 34 years of delivering thought leadership transformation and innovation.

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Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years of delivering contact center solutions as-a-service (CCaaS).

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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