Designed to help you create an achievable channel deployment roadmap built on value realization, appropriateness, and capability. It forms the starting point to design and deploy a full omnichannel service delivery capability across all touchpoints delivered by your organization.
This workshop-based approach forms the starting point to design and deploy a full channel service delivery capability.Activities include:
The benefits include:
- Understanding current channel connections.
- Map of planned future channel connections.
- ‘Omni-value’ channel deployment roadmap.
- A value-based diagnostic of your channel integration.
- A realistic channel deployment roadmap built on value.
- Consensus on your organization's omnichannel approach as part of digital transformation.
- Establish the benefits of connecting channels and prioritize initiatives based upon customer and business value.
- Create a channel priority roadmap.
- Understand how to maximize your investment in technology integration.
- Delivers valuable connected journeys through relevant and appropriate channel experiences that delight your customers.