Cloud-based contact center solutions transform, accelerates and future-proofs customer engagement experiences
80.4% of users say cloud-based solutions have helped future-proof technology infrastructures, with 71.1% say they’ve reduced costs.
Customer expectations and the demand for personalized products and services pose a significant challenge to most organizations, many still dealing with a legacy of disparate and fragmented technology platforms and applications.
For many organizations, it’s become apparent that their customer experience strategy needs to be flexible and adaptable in order to respond to sudden shocks and changing customer needs. Legacy platforms and applications can act as a barrier to an agile customer experience, lacking the availability, capability and scale that cloud-based platforms offer.
Get the latest insights, trends and guidance using NTT Ltd.’s 2020 Global Customer Experience Benchmarking Report to help you deliver an intuitive cloud-connected customer experience. Gain the insights you need to improve your contact center, customer analytics, , customer experience automation, workforce optimization and create a more connected customer journey. Download our Migration to the Cloud e-book to take the first step in realizing your customer experience ambitions.