Why hospitals need the human touchThe Intercommunale de Santé Publique du Pays Charleroi (ISPPC) in Belgium manages a public hospital group. It consists of five hospitals, various day clinics, polyclinics, dialysis centers, retirement homes, general and emergency day care for children. There’s also a center for scientific research and education.
To ensure consistent, high quality care across a broad range of facilities and disciplines, ISPPC began to integrate its systems and technologies.
They wanted to make bedside care as efficient and effective as possible. Providing ease of access for doctors, nurses, and administrative staff to patient information.
Mobility was a key part of the strategy. As was faster and more efficient storage and central processing of the medical data generated, to be used by the various institutions.
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‘Technology helps me to give better care.’, HOD – Emergency Department, CHU de Charleroi
How ISPPC created a hyperconnected patient care environmentA call center and a wired/wireless network infrastructure laid the foundations for integrated communication; ISPPC progressively connected more equipment and systems.
ISPPC’s expanding range of capabilities included Internet of Things, tracking of people and equipment, media management, device alarms, digital signage, centralized appointment booking, emergency and evacuation automation, isolated patient assistance, and remote monitoring of outpatients.
Visual communications and collaboration enabled, among other advantages, remote specialists to be consulted at a patient’s bedside. In-hospital programme television, interactive TV, and way finding for patients contributed to patient experience.
In addition, automation of facilities management ensured eradication of waste or loss of food products, medicines, laboratory materials, and products from the bone or blood banks.
What ISPPC’s smart hospital group looks like
Using a combination of digital technologies and related services, we helped ISPPC create a smart hospital group – but the evolution was incremental. This ensured continuous value to patients, and the process of care-giving without disruption to critical equipment and facilities.
Every operational discipline contributes to the seamless provision of the most advanced care available. Caregiver satisfaction, patient trust, and operational agility have soared, while operational costs have dropped.
The integration of data and systems provided the agility needed to easily adopt evolving medical care methodologies to the benefit of patients. It also enabled automation of data capturing, archiving, and analysis. This led to improved treatment, reduction of human error, and increased resilience of operational management.
Doctors, nurses, and other caregivers required an enhanced and intelligent understanding of treatment flows across the various institutions
Efficient use and tracking of materials and products to reduce wastage and loss
Technologies had to work together to make an impact and improve understanding
‘Lives are at stake. So, you have to work with a technology partner that knows how to optimize hospitals in ways that ensure the patient always comes first.’, ICT Director, ISPPC